Subject: Trainer Candidate - VARUN MISHRA
From: VARUN MISHRA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 21 May 2021 12:16:30 -0400

Tech Support
Test

Name

VARUN
MISHRA

E-mail

[email-masked]

Phone Number

(91) 9910937887

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

DWARKA ,DELHI

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

AVIS INDIA

SUPERVISOR

NA

30000

Previous
Employer 1

EUROIN CARS

BDM

MAY 2015

30000

Previous
Employer 2

ECO RENT A CAR

SR.EXECUTIVE

NOV
2014

22000

If Selected, how much time do you need
to join?

7 DAYS

Please briefly
describe your work experience specifically in training?

I have
spent five years as an Supervisor with Avis in Operations.I frequently
collaborate with other administrative assistants to perform calendar management,
coordinate international travel and assemble research reports for the financial
specialists in pan India. Ensure training imparted for chauffeur-Customer
delight ,driving skills,Grooming,operations ,etc.Responsible for team
development by imparting training on development areas.Maintains team job
results.

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

Every new day at a job brings its own set of
challenges and problems those one needs to tackle most effectively and seriously
possible. Mentioning the most-challenging situation, I was required to handle a
team of such members who were naïve and didn’t know much about the work. I am
a serious person and very dedicated to the work. I cannot bear any
irresponsibility at the work-space. However the team was quite the opposite, it
was carefree to an extent. And it was very tough for me to handle them. But,
since I was given the task to train them, so, I thought of handling them their
way. In a fun mood and tone, I made them realize how important it is to work
seriously. It’s for the benefit of not just the company but for themselves
too. That trick worked and the other team-heads praised me for the
approach.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Conceptually, the main difference between providing “good”
customer service and delivering “great” customer service is that, in the
former, you are probably only barely keeping your customers satisfied; while in
the latter, you are not only keeping them satisfied – you are also keeping
them loyal.

What according to you makes you a good candidate
for this position?

I am qualified for this position because I have
the skills you need and the experience to back it up

On a scale of 1 - 5
please rate your fluency in spoken English

3