Subject: Tech Support Candidate - Mohd Asad
From: Mohd Asad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 21 May 2021 09:08:12 -0400

| | Tech Support Test

Name | Mohd Asad
E-mail | [email-masked]
Phone Number | (+91) 9667035824
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon (IFFCO CHOWK)
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Impact Infotech Pvt.Ltd | Network Engineer | 20-05-2021 | April 2021
Previous Employer 1 | Convergent Communication Pvt.Ltd | Network Support Executive | 03-03-2020 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

so firstly I will check which browser I am opening the www.ndtv.com. so like I am opening the chrome browser. so first stapes I will do
1* Delete Browsing  History
2* I will Remove Cookies
3*Cached image and file
after that I will completely close the browser. and than I will reopen the browser. after that i can say site will be open 98%.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly I will go the search bar and I will open the Bluetooth .
then I will Tap Pair new device. If I don't find Pair new device, check under "Available devices" or tap More. Refresh. After that the device name will be show in my Bluetooth and then I will click on the pair button
and then pair will be start.

What according to you makes you a good candidate for customer service or technical support job?

I think my personal experience.
candidate should have good knowledge so which fields candidate working. so like candidate working desktop support. so he has good knowledge of hardware level. and like customer working network support so candidate should have good knowledge in networking.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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