Subject: Trainer Candidate - Gourav Samson
From: Gourav Samson <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 21 May 2021 08:49:08 -0400

Tech Support
Test

Name

Gourav
Samson

E-mail

[email-masked]

Phone Number

(91) 9971841467

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

New Delhi

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Paytm

Junior Manager

02/04/2021

54000

Previous Employer 1

Easypolicy

Assistant
Manager

10/04/2020

54000

Previous Employer 2

Policybazaar

Senior Team
Leader

19/06/2019

48000

If Selected, how much
time do you need to join?

Immediate

Please briefly describe your work experience specifically in
training?

Communicated with sales team to maintain firm
grasp of training requirements.

Alternated training methods to diversify instruction, strengthen learning
opportunities and enhance program success.

Reviewed and edited all training materials for accuracy and company policy
compliance.

Led daily, weekly and monthly coaching, counseling and feedback sessions.

Communicated all learning and performance objectives, schedules and training
assessments to upper management.

Managed all exempt employee coaching, training and performance improvement
actions.

Conduct sales and motivational training for sales team.

Have you worked as a
trainer in a Call Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

To stay motivated and motivate the team members
who are not performing.

Taking one on one session with each team member and under there issue related to
work.

Provide training and refresher for new and tenure members

Ensure everyone overachieve there target and get incentive by the month end

Understand the WILL and SKILL issue for each members and work
accordingly

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

A good
customer is a regular customer who got what he/she expecting for company
services after taking the product.

A great customer feel special when he/she got from company. And he end up giving
feedback and reference.

What according to you makes you a
good candidate for this position?

I have the desired experience
and skill required for this position

On a scale of 1 - 5
please rate your fluency in spoken English

5