Subject: Trainer Candidate - Abhinav Barve
From: Abhinav Barve <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 21 May 2021 07:28:12 -0400

| | Tech Support Test

Name | Abhinav Barve
E-mail | [email-masked]
Phone Number | (+91) 7770873708
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Khargone madhya pradesh

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Whjr | Executive welcome call | Still working | Above 50
Previous Employer 1 | Byjus | Associate | 10/9/2019 | Above 50
Previous Employer 2 | Extramarks | Executive | Feb 2019 | 25

If Selected, how much time do you need to join? | One month notice period
Please briefly describe your work experience specifically in training? | Have worked in  sales, operation, have trained new comers in operations, ensuring quality, adherence to script. Have connected to clients world wide.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Managing the work flow with less resources.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

During the first interaction with customer after sale delivering all information without customer needing to dial back to us ensuring wow experience is great customer service.
Ensuring all solution to the customer is good customer service

What according to you makes you a good candidate for this position? | Understanding the language, culture, need of script according to products and ensuring good quality score in TAT.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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