Subject: Re: Trainer Candidate - Neeti Sharma
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 21 May 2021 04:17:37 -0700 (MST)

Hi Ma'am, 

She seems to have a good candidate for Non Tech trainer or Voice and accent trainer. 
Her experience is covering all the good hospitality brands. 
She started her career with Max Life Insurance as a customer support executive. She worked there for 1 Month. 
Then she joined Oberoi Hotels as a reservation executive that means she was into front desk. There she got promoted as a Process trainer in 2 Years. In Oberoi Hotels she was in Contact center. So it was a call center for Oberoi Hotels. 
After working in Oberoi Hotels for 5 Years she joined SEWARA HOSPITALITY as an Assistant Manager-Training and Quality, Reservations. There she was into guest service and front desk training and quality. 
Then she was into Taj Palace- there also she was into Learning and Development. Overall training like V&A, Guest Service Training. 
Then Last to last organization was Leela Palace, there also she was into hardcore Hospitality training. 
And now she is working in Lalit New Delhi, But she is responsible for Corporate training of The Lalit. That means she is responsible Training and Development for all the branches of The Lalit. 

Bur her current salary is 64000/- 
And expecting 30% hike on it. 
Have to serve 30 days notice 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On May 21, 2021, at 2:50 PM, Deeksha Dadu <[email-masked]> wrote: 

Check her for non tech trainer 

From: Neeti Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 18 May 2021 at 9:52 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Trainer Candidate - Neeti Sharma 

	

	
	
			Tech Support Test 
		
	Name 	Neeti Sharma 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(011) 9899134939 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	East Delhi, Krishna Nagar 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	The Lalit New Delhi 	Training Manager 	working 	64500 
Previous Employer 1 	The Leela Palace New Delhi 	Assistant Manager-Training 	10th Dec 2019 	50000 
Previous Employer 2 	Taj Palace 	Executive-Training 	Dec 2015 	40000 
	If Selected, how much time do you need to join? 	one month 
	Please briefly describe your work experience specifically in training? 	I have 9 years of experience in Training and Quality, content creation, Talent development and audit. 
	Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? 	Yes 
	Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. 	None 
	What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	A good customer service caters to customers needs and expectations but a Great customer service proactively exceeds customers expectation. 
	What according to you makes you a good candidate for this position? 	I have a contact center experience where i have handled voice and non voice process post which i became a trainer, which helps me to understand a real time customer's needs and requirements and how to train people to deliver a great product and customer experience. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5