Subject: Re: Trainer Candidate - Mohtashim Mehmood
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 21 May 2021 03:48:17 -0700 (MST)

Hi Ma'am, 

He had started his career with reliance phone where he was a retail sales executive. That was in his hometown. 
Then he joined Sirco BPO Gurgaon. There he joined as a Senior telesales executive for a Healthcare domain. 
Then after working 2 years with Sirco he went back to his home town. 
When he came back he joined Sirco again as a telesales executive and promoted as Quality analyst for Insurance sales. 
After that he joined Max Life Insurance as a Development Manager. There were a team of 20 people he used to handel. His KRA over there was Recruitment and Training of New hires. 
Then he joined a small domestic BPO for a very small tenure. that was his friends start up. There he was responsible for recruitment and training. 
Then he moved to Personive, There he joined as a Senior associate for different sales processes. Then got promoted as Assistant manager in 2018. As an Assistant Manager he is responsible for Quality, Training, OGT, Meeting sales target, Recruitment. 
In Personive he have a total experience of 7 Years. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On May 21, 2021, at 2:43 PM, Deeksha Dadu <[email-masked]> wrote: 

Need details of his work ex 

From: Mohtashim Mehmood < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 19 May 2021 at 3:59 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Trainer Candidate - Mohtashim Mehmood 

	

	
	
			Tech Support Test 
		
	Name 	Mohtashim Mehmood 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9811211756 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Shaheen Bagh 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Personiv 	Assistant Manager Operations 	working 	40000 
Previous Employer 1 	Future Club 	Sr Manager- HR & Training 	Aug 2014 	32000 
Previous Employer 2 				
	If Selected, how much time do you need to join? 	20 days 
	Please briefly describe your work experience specifically in training? 	managing the new hires. getting them trained on products, coach them on Customer Experience Blueprint (CEB) skills, prepare them for Simulation call and handle the entire team during OJT by listening to their calls , providing them relevant feedback and coaching them on customer experience. 
	Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? 	Yes 
	Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. 	When the lock down started and new hires were trained in virtual environment, the biggest challenge was to provide them side by side barging to help the agents to speed up with their learning curve which used to be shorter during office working environment. I provided a solution to the operations by making the new hires barge the live call and application handling with the help of using any-desk which helped them to shorten their learning curve. 
	What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good customer experience is to provide a solution to the customer what they actually expect from you. While, a great customer experience is to exceed the expectation of the customer or solve an unresolved concern of the customer which customer never got in the past. 
	What according to you makes you a good candidate for this position? 	My overall experience in international BPO, working as an executive on live calls for a good number of time, working as a leader in operations and hands on experience in working closely in operations and as operations supports. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5