Subject: Arabic Language Test - Ahmed Abdelghafour
From: Ahmed Abdelghafour <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 21 May 2021 06:14:46 -0400

| | Foreign Language Screening Test

Name | Ahmed Abdelghafour     /  (302017) 9602571584    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello dear customer
Thank you for contacting us
Sorry for the inconvenience, please share with us the order number and the full address of yours so we can help you with your issue by forwarding your issue to concerned team so that they will do the needful.
Thank you for your cooperation and your help
Regards "tha company name"

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Thank you for your email
Sorry for the inconvenience which you received a damged item and we assure you that it's not the expreins that we want for our customers to have when they are shopping with us. we understand that you were expecting to a receive an exlant condition item and we feel very sory that on this Instanse we did not  reach your expectation, we will accept your exchange or return the item.
We are requesting you please to send us an image of the damaged item to refar it to the taem to make sure that this issue will not happen again.
Thank you for your cooperation and your help
Regards "the name of the company"

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