Subject: Re: Trainer Candidate - Aaron Peter
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 21 May 2021 03:05:15 -0700 (MST)

Hi Ma'am, 

He started his career with a small BPO, where is was working as a customer support executive for non- tech process. 
Then moved towards Wipro, there he worked for 11+ Years There he was into non tech customer support and got promoted as a Process trainer. 
Then after Wipro he joined US Tech Support (Small BPO) as a Training and Operations Manager. There he was into Training for tech support. 
His last Organization was Provana. In Provana he was again into Team Lead, Training and Hiring but that too was non technical. 

He is not working currently. As he got laid off due to pandemic. 

His last salary was 66000/- 
Expecting hike on it 
Can join immediately. as not working anywhere 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On May 21, 2021, at 2:36 PM, Deeksha Dadu <[email-masked]> wrote: 

Need details about his experience 

From: Aaron Peter < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thursday, 20 May 2021 at 12:45 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Trainer Candidate - Aaron Peter 

	

	
	
			Tech Support Test 
		
	Name 	Aaron Peter 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 8130826888 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	ghaziabad 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Provana 	Team Leader 	March 2020 	65000 
Previous Employer 1 	US Tech expert 	Assistant Manager 	Feb' 2018 	50000 
Previous Employer 2 	Wipro 	Sr.Executive 	July 2016 	40000 
	If Selected, how much time do you need to join? 	Immediate 
	Please briefly describe your work experience specifically in training? 	Non Tech Training 
	Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? 	Yes 
	Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. 	NA 
	What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good customer service is when only assistance given for her/his query/concern. 

Great customer service is referred to customer experience/Wow Experience. When we go extra mile and take ownership of the call/case and provide complete assistance with extra productive information. 
	What according to you makes you a good candidate for this position? 	I have 16 years of experience which includes: 
People management 
Training experience 
Client Management 
Grievance Handling 

	On a scale of 1 - 5 please rate your fluency in spoken English 	5