Subject: FW: Trainer Candidate - Mohtashim Mehmood
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Fri, 21 May 2021 09:13:00 +0000

Need details of his work ex

From: Mohtashim Mehmood <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 19 May 2021 at 3:59 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>
Subject: Trainer Candidate - Mohtashim Mehmood

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Mohtashim Mehmood
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9811211756
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Shaheen Bagh
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Personiv        Assistant Manager Operations    working 40000
Previous Employer 1     Future Club     Sr Manager- HR & Training       Aug 2014        32000
Previous Employer 2
If Selected, how much time do you need to join? 20 days
Please briefly describe your work experience specifically in training?  managing the new hires. getting them trained on products, coach them on Customer Experience Blueprint (CEB) skills, prepare them for Simulation call and handle the entire team during OJT by  listening to their calls , providing them relevant feedback and coaching them on customer experience.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.  When the lock down started and new hires were trained in virtual environment, the biggest challenge was to provide them side by side barging to help the agents to speed up with their learning curve which used to be shorter during office working environment. I provided a solution to the operations by making the new hires barge the live call and application handling with the help of using any-desk which helped them to shorten their learning curve.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good customer experience is to provide a solution to the customer what they actually expect from you. While, a great customer experience is to exceed the expectation of the customer or solve an unresolved concern of the customer which customer never got in the past.
What according to you makes you a good candidate for this position?     My overall experience in international BPO, working   as an executive on live calls for a good number of time, working as a leader in operations and hands on experience in working closely in operations and as operations supports.
On a scale of 1 - 5 please rate your fluency in spoken English  5