Subject: FW: Trainer Candidate - Aaron Peter
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Fri, 21 May 2021 09:06:39 +0000

Need details about his experience

From: Aaron Peter <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 20 May 2021 at 12:45 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>
Subject: Trainer Candidate - Aaron Peter

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Aaron Peter
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8130826888
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      ghaziabad
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Provana Team Leader     March 2020      65000
Previous Employer 1     US Tech expert  Assistant Manager       Feb' 2018       50000
Previous Employer 2     Wipro   Sr.Executive    July 2016       40000
If Selected, how much time do you need to join? Immediate
Please briefly describe your work experience specifically in training?  Non Tech Training
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.  NA
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good customer service is when only assistance given for her/his query/concern.

Great customer service is referred to customer experience/Wow Experience. When we go extra mile and take ownership of the call/case and provide complete assistance with extra productive information.
What according to you makes you a good candidate for this position?     I have 16 years of experience which includes:
People management
Training experience
Client Management
Grievance Handling
On a scale of 1 - 5 please rate your fluency in spoken English  5