Subject: Tech Support Candidate - Ashwini Kumar
From: Ashwini Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 21 May 2021 04:54:16 -0400

| | Tech Support Test

Name | Ashwini Kumar
E-mail | [email-masked]
Phone Number | (91) 9953970086
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mehrauli Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Chess Management services private limited | Desktop Administrator | 1 Month | 30000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, I have to check internet connection internet working or not.
If internet is working then I have to check the browser update and cookies.
After that definitely site is ready to work.
Also, depends on error, what error is given by browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First I have to  enable my bluetooth and speaker  Bluetooth.
Then I have to search the Bluetooth device name in my phone.
When device name is appearing click on the device name and connect to the speaker.
If we got any error, so solution is depend on the error what is show.

What according to you makes you a good candidate for customer service or technical support job?

I will a good candidate, when customer is satisfied with my solutions and customer problem has been resolved.
After that customer tell thank you from heart then I am a good candidate.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |