Subject: Tech Support Candidate - RAJESH Kumar
From: RAJESH Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 21 May 2021 02:09:56 -0400

| | Tech Support Test

Name | RAJESH Kumar
E-mail | [email-masked]
Phone Number | (011) 9871381728
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Dwarka
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Rolta | Sr quality assurance | Yet | 40000
Previous Employer 1 | Ramtech | Sr Engineer | 2018 | 40000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check network connection. If network connection is OK then I will do refresh.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | I will go in setting and connect with device
What according to you makes you a good candidate for customer service or technical support job? | I always do R&D about any technical issues. So I can be good tech support
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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