Subject: Tech Support Candidate - Amandeep Singh
From: Amandeep Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 21 May 2021 01:48:26 -0400

| | Tech Support Test

Name | Amandeep Singh
E-mail | [email-masked]
Phone Number | (+91) 8800616062
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Vencore global services | Customer care representative | March 2018 | 12k per month
Previous Employer 2 | Bird Worldwide Flight Services | Customer service agent | January 2021 | 20k per month

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) I will check with the internet connection if it's working or not.
2) I will turn off my VPN if its on.( It is a Indian news website so it might not work over VPN)
3) I will check if i wrote the correct spelling of the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)First on the bluetooth on your phone and turn on the bluetooth speaker.
2) open bluetooth connectivity on bluetooth speaker.
3) open bluetooth pairing option on your phone.
4) Find new bluetooth discoverable devices on your phone
5) click on bluetooth speaker and pair it your phone.

What according to you makes you a good candidate for customer service or technical support job? | According to me, good listener makes a good candidate for customer service or technical support job. Because only after listing we can we can solve customer's problem.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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