Subject: Re: Tech Support Candidate - Prerit Rana
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 20 May 2021 22:39:42 -0700 (MST)

No response 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On May 20, 2021, at 5:41 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Prerit Rana < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 19 May 2021 at 3:58 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Prerit Rana 

	

	
	
			Tech Support Test 
		
	Name 	Prerit Rana 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 8477962906 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Noida sector-22 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Linux 
Networking - basic 
SMPP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	Onextel 	Technical support engineer 	30th april 	15000 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Well perform network troubleshooting check your internet connection and if it is fine then use ping command to check wether our pc is receiving all the packets or not we can also use tracert to trace the lost connection 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Open Settings > Bluetooth and turn on Bluetooth. Stay on this screen until you complete the steps to pair your accessory. 
Place your accessory in discovery mode and wait for it to appear on your device. Once appeared To pair, tap your accessory name when it appears onscreen. You might need to enter the PIN or passkey. 
	What according to you makes you a good candidate for customer service or technical support job? 	Good technical skills and knowledge about the product 
Good listening skills 
Patience 
Good problem solving skills 
Polite and helpful nature 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5