Subject: Tech Support Candidate - Rajat Tyagi
From: Rajat Tyagi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 21 May 2021 01:28:03 -0400

| | Tech Support Test

Name | Rajat Tyagi
E-mail | [email-masked]
Phone Number | (91) 7011245383
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | agva healthcare | CCE | |
Previous Employer 1 | Ebixcash | CSA | |
Previous Employer 2 | IBM India | TSE | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First , i will check the internet connection and router.
second, i will try to open this website in another browser
third, if still have an issue. then i will browser settings and proxy settings.

fourth- at last i will restart the system and try again with antivirus settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

first, i will open the bluetooth of my mobile phone and also will on the bluetooth of the speaker

second, will check the name of the device on my phone

and will click on the name of the speaker that will show on the list.

What according to you makes you a good candidate for customer service or technical support job?

first of all iam an experienced candidate with large exposure with all types of customers from domestic to international and i can resolve the query of the customer in limited time with CSAT.

having 1.5 yrs of experience on US process with AT&T Client. and faced lots of irriated customers and resolved their query with CSAT.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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