Subject: Tech Support Candidate - Mansi Tiwaru
From: Mansi Tiwaru <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 21 May 2021 01:02:33 -0400

| | Tech Support Test

Name | Mansi Tiwaru
E-mail | [email-masked]
Phone Number | (01) 8851148018
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Neroninformatics private limited | Technical support Engineer | 20 December 2020 | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Firstly try to refresh the browser and try again.
2. If not open try in other browser like firefox, mozella, chrome etc.
3. Click the error, view all.
4. Fix the error

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Touch and hold bluetooth.
2. Tap pair, new device. If you don't find pair new device, check under available device or tap more.
3. Tap the name of blutooth device you want to pair with your device.

What according to you makes you a good candidate for customer service or technical support job?

Technical support Engineer manage, maintain, and repair IT systems.
Their responsibility including diagnosing and repair faults, resolving network issue, and install and configure hard ware and software.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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