Subject: Tech Support Candidate - Prince Kumar
From: Prince Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 20 May 2021 13:08:15 -0400

| | Tech Support Test

Name | Prince Kumar
E-mail | [email-masked]
Phone Number | (110028) 9354198027
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Naraina
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concept technology | Project engineer | Till working | 24000
Previous Employer 1 | Quality Austria central asia pvt ltd | Project quality engineer | Feb 2020 | 22000
Previous Employer 2 | Utility power technology | Assembly and maintainence engineer | Oct 2017 | 17000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Yes I am ready
Please list the steps to connect a Bluetooth speaker to your mobile phone. | On the bluetooth of mobile and headphone ,scane the device and after display of bluetooth headphone connect on pair options.
What according to you makes you a good candidate for customer service or technical support job? | First welcome politely with good morning,then after discuss the main issue and guide properly with  I.e customer can understand easily.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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