Subject: Tech Support Candidate - Shubham Kumar
From: Shubham Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 20 May 2021 12:22:42 -0400

| | Tech Support Test

Name | Shubham Kumar
E-mail | [email-masked]
Phone Number | (+91) 8923225296
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jaunpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Html,css,sql,core java,etc.

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Byjus | BDT | 21/12/20 | 25k
Previous Employer 2 | Magicpin | Associate | 25/09/20 | 18k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Click the Library button on your toolbar and if you don't see it there, click the menu button then click Library.)
2. Click History and select Clear Recent History.
3. In the Time Range to clear: drop-down, select Everything.
4. Below the drop-down menu, select both Cookies and Cache. Make sure other items you want to keep are not selected.
5. Click OK.
If clearing Firefox cookies and cache didn't work, it's probably a sign that there is a problem with the website itself.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swipe down from the top of the screen.
2. Touch and hold Bluetooth .
3. Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap more and refresh it again and again.
4. Tap the name of the Bluetooth device you want to pair with your device.
5. Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job?

According to me good candidates are those who are able to connect with the users and understand their concern from root.
Secondly, we need to keep calm and patience so that we can go through deep down to understand the issue either it's a technical issue or something else and resolve the issue permanently so that no other customers have to face that same issue again.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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