Subject: Trainer Candidate - Shalini Saini
From: Shalini Saini <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 20 May 2021 11:05:19 -0400

Tech Support
Test

Name

Shalini
Saini

E-mail

[email-masked]

Phone Number

(+91) 7503072248

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Nangloi

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Spicejet Pvt Ltd

Subject matter expert

Immediate

22000/-

Previous Employer 1

Previous
Employer 2

If Selected, how much time do you need
to join?

Immediate

Please briefly
describe your work experience specifically in training?

I'm
working as subject matter expert in spicejet airline from last 6 years and I'm
given training to my new team members whenever they have been selected and also
as subject matter expert I'm providing session to executive to improve their
product knowledge.

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

As per me there is no difficult situation because
I'm so much capable to handle any difficult situation.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer service is only provide information
as company norms and great customer service is where we help the customer under
the company norms and make him/her understand that we are really care about them
with our soft skills and do the exception if possible.

What according to
you makes you a good candidate for this position?

I'm very
much capable as I had the experience that how to handle escalated matter and how
to handle trainees and how to provide training to them.

On a scale of 1 - 5
please rate your fluency in spoken English

5