Subject: Trainer Candidate - Sally sherin Muppidi
From: Sally sherin Muppidi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 20 May 2021 10:23:34 -0400

Tech Support
Test

Name

Sally
sherin Muppidi

E-mail

[email-masked]

Phone Number

(91) 9398645634

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Andhra Pradesh

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Hgs

Tech support executive

August

Previous
Employer 1

Accenture

Network engineer

January

Previous
Employer 2

CSS corp

Network engineer

June

If Selected, how much time do you need
to join?

Immediate

Please briefly
describe your work experience specifically in training?

I work
for Cisco juniper and adtran routers with many other routing protocols

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

I have a customer requesting for testing failover
when the primary site seems to be down it became difficult to handle he tech on
site as secondary seems to be not working

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Yes there is difference between good and great
customer . Services offered as expected is good customer.Servjced offered beyond
expectations with empathy is great customer service

What according to
you makes you a good candidate for this position?

My
empathy and excellent communication skills along with maintaing and get carried
with the batch suits to be good candidate for this position

On a
scale of 1 - 5 please rate your fluency in spoken English

5