Subject: Fwd: Tech Support Candidate - Ganesh Pandey
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 20 May 2021 07:23:25 -0700 (MST)

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On May 20, 2021, at 6:46 PM, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Ganesh Pandey 
E-mail 	[email-masked] 
Phone Number 	(+91) 9953973279 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	New Delhi, Moving to Noida Soon 
Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Networking - basic 
Networking - advance 
Hardware - Basic 
VoIP 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Majorel 	Quality Business Specialist 	Currently working 	Rs. 71,000 
Previous Employer 1 	HCL Technology 	Shift lead - Global IT 	5 November 2016 	Rs. 47,000 
Previous Employer 2 	iYogi 	Performance Specialist 	13 Jan 2016 	Rs. 40,000 
In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. Check the error code and identify if the error at client's end or the server's end 
2. If the issue is at server's end will check for any outages and act accordingly 
3. If the issue is at client's end will check the connectivity first (by openin another websites and physically) 
4. If the connection is fine, will ping the website 
5. If the ping is successful, will troubleshoot the browser 
6. Will disable protected mode and check blocked website. Will delete cookies & cache. 
8. If issue persists, will reset browser 
7. If ping fails, will check IP configuration, if APIPA is assigned, will troubleshoot network adapter, firewall, refresh IP, flush DNS and restart DHCP and reboot the machine 
8. If issue is not fixed restore the system to a working date and time. 

Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Turn on the Bluetooth on the phone and make sure it is discoverable 
Power the speaker on 
Press the pairing button if any 
Search for available Bluetooth devices on the phone 
Select the speaker from list 
Press the authentication button on the speakers if any 

What according to you makes you a good candidate for customer service or technical support job? 	Throughout my career, I have contributed to positive business results through effective organisation, prioritisation and follow-through of key organisational projects. 

My strengths and qualifications are an ideal match to the Quality Manager requirements and will bring immediate value to business. In my current Quality Business Specialist (Manager Quality) role, I exercised a calculated and methodical approach to problem solving. While I am independently motivated, I appreciate collective efforts and collaborate productively within group settings. Moreover, I am competent in quality management, with proficiency in coaching and IT/ITES Project management. I am a Six Sigma Green belt and Azure Fundamentals certified professional and has been trained as a coach. With elaborated experience as a technical support and customer service representative 

This opportunity is especially exciting, as my professional goals are aligned with company mission and values. Furthermore, my problem solving, critical thinking and customer service abilities will serve to support your continued organisational efforts. 
On a scale of 1 - 5 please rate your fluency in spoken English 	5