Subject: Tech Support Candidate - Dheeraj Chand
From: Dheeraj Chand <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 20 May 2021 10:06:34 -0400

| | Tech Support Test

Name | Dheeraj Chand
E-mail | [email-masked]
Phone Number | (+91) 8447566098
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Najafgarh
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Lead technical support | | 27000+
Previous Employer 1 | Tesspro | Subject matter expert | Jun 2020 | 31000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

The problem only happens with www.ndtv.com,
Open a new tab and check to see if we can load another website like www.google.com.If we can open another site, Then problem only happens with this website.If we can't open another site, Launch another browser and try to open the site we were having problems with.If the site works in another browser, Then problem only happens in that browser.If the site doesn't work in another browser then check what error messages we are getting like - The connection was interrupted,The connection was reset,The connection has timed out. After that try clearing cookies and cache of the browser.
If clearing cookies and cache didn't work, it's probably a sign that there is a problem with the website itself. In that case we just have to wait for it to get fixed.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Bring bluetooth speaker and mobile phone close enough for the bluetooth to be in range .
Turn on bluetooth of your phone and make it visible if it's not on, Press and hold down the bluetooth button in your speaker and when you see bluetooth speaker in your phone click to pair and then it will connect .

What according to you makes you a good candidate for customer service or technical support job?

I have worked in technical support for last 5 years and I have skill to make customer satisfy with all there queries they come up with.
I first listen to customer and then answer them according.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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