Subject: Tech Support Candidate - Pratyush Sharma
From: Pratyush Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 20 May 2021 09:47:16 -0400

Tech Support
Test

Name

Pratyush
Sharma

E-mail

[email-masked]

Phone Number

(+91) 7379224335

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Gurgaon

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Sinew software

Product support
analyst

24-05-21

Previous Employer 1

Diksha technology

Software
Engineer

10-03-2019

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

I will try to clear cache data and try again or
restart browser.

If the issue persists will check other browser and internet
connection.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Turn on bluetooth speaker.

Now open device settings -- bluetooth -- turn on bluetooth and sear for
device

Pair the device.

What according to you makes you a
good candidate for customer service or technical support job?

I have prior experience in this and I am immediate
joiner.

On a scale of 1 - 5 please rate your fluency in
spoken English

4