Subject: Tech Support Candidate - Saroja sabat
From: Saroja sabat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 20 May 2021 09:28:32 -0400

| | Tech Support Test

Name | Saroja sabat
E-mail | [email-masked]
Phone Number | (00) 9658881221
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Odisha
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix Services private limited | Senior technical advisor | | 22k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- check the Internet connection
2- check the URL
3-check for restrictions over vpn
4-reopen the browser or try in different tab or browser
5-check with alternative connections

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- power on the Bluetooth from. Both the system and pair it
2- make sure both devices are i. Range

What according to you makes you a good candidate for customer service or technical support job?

1- Good communication skills
2 good analytical skills
Good convincing skills
Good technical knowledge
Empathy and sympathy

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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