Subject: Tech Support Candidate - Ajaj Alam
From: Ajaj Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 20 May 2021 09:19:42 -0400

Tech Support
Test

Name

Ajaj
Alam

E-mail

[email-masked]

Phone Number

(+91) 7676209889

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Bangalore

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Concentrix

Senior technical support engg

Currently workiny

29000

Previous Employer 1

Apsis Solutions

Service
Engg

Feb 2019

18000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

First we
check internet is accessible Or not, if working then we can check for browser is
there any website is opening Or not. If open than check for website setting
either it is blocked or not, check for the correct domain name. If internet
connection is not there then first connect the internet and check.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn on Bluetooth setting in both device.

2. Search the particular Bluetooth device.

3.Tap to pair a new device.

3. Click on the Bluetooth speaker name then pair the device,

What
according to you makes you a good candidate for customer service or technical
support job?

understandings the customer problem which he
going through, give empathy, assurance to the customer. In simple you have to be
in customer shoe

On a scale of 1 - 5 please rate your
fluency in spoken English

4