Subject: FW: Tech Support Candidate - Mohit Babbar Mohit
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 20 May 2021 12:17:23 +0000

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From: Mohit Babbar Mohit <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 19 May 2021 at 1:00 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Mohit Babbar Mohit

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Mohit Babbar Mohit
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 7056450607
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Karnal (Haryana)
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) Service Desk (Change Management) , Incident Management , Service Request
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Avaya India pvt ltd     Technical Support Enginner      NA      27k
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First of all i will check my internet connection is it ok or anything wrong with it. After my satisfaction with connection i will cross check the website name as sometimes it is our mistake , we enter wrong alphabets or numbers . Resuming to software problems i will clear all my browser cache as sometimes they are the hurdles between successful login into site. If all my upper mentioned attempts fails then i will change my browser for opening of the mentioned URL because many times browser is the real culprit.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Turn on the Bluetooth Speaker with switch on/off Button.
2.I will turn on my phone bluetooth for a secure connection.
3. I will search for the correct name of speaker on my phone.
4. After pairing both of the devices with a pairing code , they will connect .
5. Now we can listen anything through internet or saved material on our phone.
What according to you makes you a good candidate for customer service or technical support job? 1. Amiable nature.
2. Dedication towards work .
3.Hardworking
4. Problem solving
On a scale of 1 - 5 please rate your fluency in spoken English  4