Subject: FW: Tech Support Candidate - Prerit Rana
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 20 May 2021 12:11:58 +0000

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From: Prerit Rana <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 19 May 2021 at 3:58 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Prerit Rana

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Prerit Rana
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8477962906
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Noida sector-22
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Linux
Networking - basic
SMPP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     Onextel         Technical support engineer      30th april      15000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Well perform network troubleshooting check your internet connection and if it is fine then use ping command to check wether our pc is receiving all the packets or not we can also use tracert to trace the lost connection
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Open Settings > Bluetooth and turn on Bluetooth. Stay on this screen until you complete the steps to pair your accessory.
Place your accessory in discovery mode and wait for it to appear on your device. Once appeared To pair, tap your accessory name when it appears onscreen. You might need to enter the PIN or passkey.
What according to you makes you a good candidate for customer service or technical support job? Good technical skills and knowledge about the product
Good listening skills
Patience
Good problem solving skills
Polite and helpful nature
On a scale of 1 - 5 please rate your fluency in spoken English  5