Subject: English Language Test - Bhawna Ghugtyal
From: Bhawna Ghugtyal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 20 May 2021 02:58:49 -0400

Foreign Language
Screening Test

Name

Bhawna
Ghugtyal    /  (91) 8800826589
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Hi(customer
name),

On behalf of my team i apologize for the issue with the order delivery,as per
their update the delivery address you have provided is wrong.It's a humble
request to you to please share the correct address .

Courier Partner will try their best to deliver the order to you as soon as
possible after the address get update.

Regards

Bhawna Ghugtyal

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi(customer name),

I'm sorry you had this experience. It's always important for us to address a
company value here,e.g respond quickly to our customers.Your issue has been
highlighted to the concern team on priority basis. Please allow team to get back
to you with an effective and useful resolution to you.

Thank you for your time and patience.

Regards

Bhawna Ghugtyal