Subject: Trainer Candidate - Amit Dhiman
From: Amit Dhiman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 19 May 2021 18:45:02 -0400

| | Tech Support Test

Name | Amit Dhiman
E-mail | [email-masked]
Phone Number | (120) 8448078119
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vcare Corporation | Client Coordinator | NA | 35K
Previous Employer 1 | Continental software | Client Coordinator | Jan 10th 2015 | 19K
Previous Employer 2 | IEnergizer | SrCCE | June 10th ,2014 | 14K

If Selected, how much time do you need to join? | 30 day
Please briefly describe your work experience specifically in training? | My years of experience prepared me for this position.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

In managing a team, the tough situation is conflict among the team members, it impacts the projects and task,your team need to do on time and with quality.
So we need to care about it, What is going on in your team and members??
If you will find some conflict, schedule a meeting or session to get resolved on time.

As a manager, you need to care for your team in order get best results, discuss with them,if they are facing any problem to execute any task or work,find out the root cause of it and get this fixed.

12 members in my team, Anuj and Nitin always having issues to divide the task.

In order to get settled, I need to schedule additional meeting with them and have to make them understand that we will be in win -win situation if we shall work as a team.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service- customer care executive gives solution to the customer and  will ask additional help.

Great customer service- customer care executive gives solution and additionally provide the valueable information to get the rid of the problem  and to be loyal to the customers.

What according to you makes you a good candidate for this position? | My experience and better understanding the position responsibility.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |