Subject: Trainer Candidate - Renuka Singh
From: Renuka Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 19 May 2021 15:30:08 -0400

| | Tech Support Test

Name | Renuka Singh
E-mail | [email-masked]
Phone Number | (91) 8800629608
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghaziabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Faballey. Com | Sr. Quality & Training | Still associate |
Previous Employer 1 | TLC relationship Management | Sr. Quality & Training | Nov'18 |
Previous Employer 2 | Snapdeal | TL Quality & Training | April |

If Selected, how much time do you need to join? | Depends

Please briefly describe your work experience specifically in training?

Customer service Training
Soft skill Taining
Process Training
Process Mapping
Knowledge Bank
Coaching and feedback
NPS
TNA & TNI

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | NA

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is to only assist with the query.
Great customer service is to provide a wow experience. This can lead to CSAT too.

What according to you makes you a good candidate for this position?

Excellent communication
Experience in creating self help module
Process Mapping
Decision maker
Analytical
Identifying process gaps and creating capsule training.
Reviews and coaching

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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