Subject: Trainer Candidate - Himanshi Singh
From: Himanshi Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 19 May 2021 13:17:00 -0400

| | Tech Support Test

Name | Himanshi Singh
E-mail | [email-masked]
Phone Number | (+91) 7807906686
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | HDFC Bank ltd | Head Teller | 15/02/2019 | 32500
Previous Employer 2 | Glocal Thinkers Pvt ltd | Operations Executive | 31/05/2016 | 21000

If Selected, how much time do you need to join? | Immediately
Please briefly describe your work experience specifically in training? | Worked with HDFC bank ltd as head Teller in Shimla location. Handled responsibility such as training new tellers on cash and other audit requirements. Making sure that all tellers are getting respective job trainings on time.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Giving training is one of the toughest challenges as you are training a batch of 20-25 at one point. Every individual has their own mental state and you need to make sure that every individual understands the topic equally. Never had hard time otherwise.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A good service is when one is happy with your product/service and use your products/services only. However, a great service is that when customer don’t only uses your products himself but also recommends it to others.
What according to you makes you a good candidate for this position? | A passionate person with zeal and expertise to tackle any issue. Go getter attitude. Having worked with big organisations in big teams and completely aware of people’s management.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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