Subject: Tech Support Candidate - MANOJ KAMAT
From: MANOJ KAMAT <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 19 May 2021 09:03:47 -0400

| | Tech Support Test

Name | MANOJ KAMAT
E-mail | [email-masked]
Phone Number | (91) 7065008162
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | KIRARI DELHI
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
CCTV, PA SYSTEM

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | RICHMONDD GLOBAL SCHOOL | SYSTEM ADMINISTRATOR | 31-05-2021 | 30000
Previous Employer 1 | MBS INTERNATIONAL SCHOOL, DWARKA,NEW DELHI | IT ASSISTANT | | 25000
Previous Employer 2 | RNB GLOBAL UNIVERSITY | ADMIN SUPPORT EXECUTIVE | | 20000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

FIRST: Read carefully the error then: error msg tell everything about what to do for diagnosis.
2nd:Check all condition to internet connectivity if its ok then go to
3rd:check browser setting: as pop and other security ( including compatibility) or blocked by ISA/Proxy server etc.

if all the 3ree condition is ok then domain or website has some problem

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1st :switch on the Bluetooth on both devices
2nd: from mobile phone go to Bluetooth and search the device for speaker and connect it.
3rd:  take your output from mobile to speaker

What according to you makes you a good candidate for customer service or technical support job?

first: listen carefully the problem
2nd: analyze the problem
3rd:  categorize the problem
4th: give the solution to the customers

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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