Subject: Tech Support Candidate - Shivam Kumar
From: Shivam Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 19 May 2021 07:35:46 -0400

| | Tech Support Test

Name | Shivam Kumar
E-mail | [email-masked]
Phone Number | (+91) 7503351720
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi NCR
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
AWS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Technologies | Analyst | Working |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check for internet connection physically
2. Check for internet connection in computer.
3. Delete browser cache.
4. Reset internet connectivity and check again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on bluetooth in mobile as well as turn bluetooth device on.
2. Scan for bluetooth speaker in mobile at bluetooth settings option and tap to pair/connect the device.
3. Check by playing any sound for assurance.

What according to you makes you a good candidate for customer service or technical support job?

1. With basic technologies i can also provide support with advance technologies such as cloud computing, CISCO Contact Center, NICE inContact,
Active Directories, HTLM, VM ware and network Technologies.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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