Subject: Tech Support Candidate - Arpit Pandey
From: Arpit Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 19 May 2021 06:55:27 -0400

Tech Support
Test

Name

Arpit
Pandey

E-mail

[email-masked]

Phone Number

(201310) 8800489109

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Noida sector 76

Which best describes your Technical
Support capabilities

I don't have Tech Support experience, but I
am confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Speakers & Audio
VoIP
MS
Office

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Ienergizer

Executive advisor

28 feb 2020

28000/

Previous Employer 1

N/A

Previous
Employer 2

N/A

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Here is a list of general purpose troubleshooting
steps that we can take which might help.

Follows as-

1. Refresh the page

2. To make sure cookies are enabled

3. Make sure our web browser is up to date

4. Restart our web browser

5. Clear your cache and cookies

6. Make sure java script is enabled

7. Either try a different browser.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Followings are the steps to connect a bluetooth
speaker to mobile phone are-

1. Go to settings

2. Tap the bluetooth option

3. Turn on bluetooth

4. A list of available device will appear

5. If speaker is not listed press button on your speaker to make it
discoverable

6. On mobile select speaker and that is it then your mobile device is connected
to bluetooth speaker.

What according to you makes you a
good candidate for customer service or technical support job?

I have soft skills like communication, flexibility and
patience.Also have basic technical knowledge.

I have a problem solving skills.

Ability to clearly present technical information.

On a scale of 1 - 5 please rate your fluency in
spoken English

4