Subject: English Language Test - Bhaskar Gangwal
From: Bhaskar Gangwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 19 May 2021 06:23:32 -0400

Foreign Language
Screening Test

Name

Bhaskar
Gangwal    /  (91) 9772843867
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Hello
Sir,

I would like to inform you that your order was dispatched by us the day you have
ordered it. Our shipping partners also tried to deliver your package but it was
informed to us that the address you have mentioned in order was wrong so your
package could not be delivered.

Your package has been returned to us back so i would request you to please
provide your correct address so that we can resend your package at the
earliest.

Looking for an early reply from you.

Thanking you,

XYZ,

Customer Support Executive

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello
Sir,

I am sorry for the inconvenience caused to you. I would request you to file a
return request for the product from the app/website, where you have purchased
the product. Our team team will reach to you within one to two days and will
check the product, if they find the product is damaged they will take the
product and you will get a refund in your bank account or how you have made the
transaction.

If you want to buy a new TV cabinet i would request you to purchase it again
from out website.

Thanking you,

XYZ,

Customer Support Executive