Subject: Tech Support Candidate - Kalki Sharma
From: Kalki Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 19 May 2021 03:38:58 -0400

| | Tech Support Test

Name | Kalki Sharma
E-mail | [email-masked]
Phone Number | (98112) 52016
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Group Renault India Pvt Ltd | Marketing Executive | | 36000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Dear user please refresh Page, delete browsing history, cache and use good internet connectivity to troubleshoot this problem.
Please use updated version of drivers and browser.
Make sure to install correct service pack against running windows.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Please turn bluetooth in your phone.
Make your bluetooth connectivity visible on phone.
Connect pairing with your speaker.
Once connected you will able to hear.

What according to you makes you a good candidate for customer service or technical support job?

I have worked in different industries for almost 5 years in customer support and backend operations.
I have worked as L-1 support in TCS ION.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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