Subject: Tech Support Candidate - Gaurav Prakash
From: Gaurav Prakash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 19 May 2021 02:56:10 -0400

| | Tech Support Test

Name | Gaurav Prakash
E-mail | [email-masked]
Phone Number | (+91) 7899170631
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Saket, South Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
MS Office

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Will check Internet connection, if my system is connected to WiFi or LAN.
If connected will check if it is logged in with the ISP server.
Can troubleshoot the problem on my system
If still not connecting will check my router manually.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on bluetooth on both my phone and Bluetooth speaker.
Make sure it's discoverable
Pair the device with my phone.
Connect

What according to you makes you a good candidate for customer service or technical support job? | The ability to understand consumer's problem and handle it with patience.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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