Subject: Tech Support Candidate - SIDDHARTH ARORA
From: SIDDHARTH ARORA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 19 May 2021 02:36:15 -0400

| | Tech Support Test

Name | SIDDHARTH ARORA
E-mail | [email-masked]
Phone Number | (+91) 8929499367
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
SQL, MS OFFCIE ,DASHBOARD AND REPORTS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CREATIVE FUNCTIONAPP | SUPPORT ENGINEER | CURRENTLY WORKING | 21 K
Previous Employer 1 | AMAZIN AUTOMATIC PVT LTD | SUPPORT ENGINEER | 22 SEPTEMEBER 2020 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Hello,

First I will check my Internet connection.
second i will try loading other website, if every other site works   then
3rd Check if the Website is Down for Everybody or Just Me
if its for everyone then can contact customer care or wait

Please list the steps to connect a Bluetooth speaker to your mobile phone.

GO to setting -->blue tooth --> ON blue tooth  -->
search the device --> pair the device

What according to you makes you a good candidate for customer service or technical support job?

i have worked with the big client such as Airtel and Birlacorp . Attended official meeting , handle the users issue of the application .
I have worked technically in database to resolve the issue.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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