Subject: Trainer Candidate - Sidharth swarnakar
From: Sidharth swarnakar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 18 May 2021 12:12:06 -0400

Tech Support
Test

Name

Sidharth
swarnakar

E-mail

[email-masked]

Phone Number

(0712) 7385965643

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

nagpur

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

GIF technology

ATL

NA

41000

Previous
Employer 1

Excellon software

ATL

Previous
Employer 2

Infosys pune

Executive

If Selected, how much time do you need
to join?

2 months

Please briefly
describe your work experience specifically in training?

Currently
working with GIF Technologies,As an Associate Team Leader, GIF works for
Educational ERP, it's an in-house software company for Global indian
international Schools, headquartered in Singapore, prior worked with Excellon
software

.as A.TL consultant.It develops a DMS software

that helps India's top automotive companies ,which is for managing sales,
procurement,inventory management & service for Bajaj auto Limited domestic
and international.For GIF My role is to do configurations, troubleshooting,
issue handling and maintaining the log for same. Updating records in system and
on email.Sending reports to client.Strict adherence to service level agreement.
Team handling,  implementation, Data Analysis and reporting. Delivery
compliance audit through quality check. Team huddle, Team mentoring.
Documentation, Training and development of agents who are downline. Client
communication, Attrition and Shrinkage tracking.Handled Domestic and
international clients.

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

Currently  working with GIF Technologies,As an
Associate Team Leader, GIF works for Educational ERP, it's an in-house software
company for Global indian international Schools, headquartered in Singapore,
prior worked with Excellon  software

.as A.TL consultant.It develops a DMS software

that helps India's top automotive companies ,which is for managing sales,
procurement,inventory management & service for Bajaj auto Limited domestic
and international.For GIF My role is to do configurations, troubleshooting,
issue handling and maintaining the log for same. Updating records in system and
on email.Sending reports to client.Strict adherence to service level agreement.
Team handling,  implementation, Data Analysis and reporting. Delivery
compliance audit through quality check. Team huddle, Team mentoring.
Documentation, Training and development of agents who are downline. Client
communication, Attrition and Shrinkage tracking.Handled Domestic and
international clients.

What according to you is the difference
between good and great customer service. (Explain in 4 - 6 sentences)

Na

What according to you makes you a
good candidate for this position?

I have already answered the
same question

On a scale of 1 - 5 please rate your fluency in
spoken English

4