Subject: Tech Support Candidate - Dipesh Goel
From: Dipesh Goel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 18 May 2021 12:01:54 -0400

| | Tech Support Test

Name | Dipesh Goel
E-mail | [email-masked]
Phone Number | (84474) 02468
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IENERGIZER | Sr. Engg. Tech. Support | 1 Nov 2020 | 28700
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I will try to refresh the page.
Then we will check if the internet is connected.
Then I will try to open another webpage.
Then we will troubleshoot network settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the speaker and put it in Bluetooth mode.
Then turn on bluetooth on the mobile phone and search for speaker name. Connect the speaker with mobile phone.

What according to you makes you a good candidate for customer service or technical support job? | Soft-spoken and try to listen first before giving the solution to customer's issue
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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