Subject: Tech Support Candidate - MD WASIM RAJA
From: MD WASIM RAJA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 18 May 2021 08:18:44 -0400

| | Tech Support Test

Name | MD WASIM RAJA
E-mail | [email-masked]
Phone Number | (80103) 84856
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Shaheen Bagh, South Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio
Application support, O365

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Technical support specialist | | 42000
Previous Employer 1 | Accenture | Business process associate | Feb, 2020 | 32000
Previous Employer 2 | Genpact | Process Associate | Sep, 2018 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Based on the error code will troubleshoot.
Ask to check in any other browser.
Ask to check the internet connection.
Ask to check with any other network connection provider.
Ask to add https inspite of http if it is secured site.
Ask to check with proxy setting.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the Bluetooth on both speaker and device.
On mobile need to search for the nearest Bluetooth device.
Select the speaker from the list of Bluetooth device available.
Hence connected.

What according to you makes you a good candidate for customer service or technical support job?

Sound technical knowledge.
Keen to learn new technology.
Confident while troubleshooting technical issues.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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