Subject: Fwd: Tech Support Candidate - Sahibjeet Singh
From: Nitin Sobti <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Cc: Livesalesman <[email-masked]>
Date: Tue, 18 May 2021 05:10:59 -0700 (MST)

1. He has good communication Skills. 
2. He has overall experience of six years and three years in technical support. 
3. He has complete knowledge of doing trouble shooting. 
4. He has worked for US process both voice and non voice. 
5. He can be a good candidate for the organization. 
6. Current salary 33000 in hand and expected salary is negotiable and he can join immediately. 

From: "Sahibjeet Singh" <[email-masked]> 
To: [email-masked], "Livesalesman" <[email-masked]>, "Deeksha Dadu" <[email-masked]>, [email-masked], [email-masked], "nitin sobti" <[email-masked]> 
Sent: Tuesday, May 18, 2021 5:13:51 PM 
Subject: Tech Support Candidate - Sahibjeet Singh 

	

	
	
			Tech Support Test 
		Name 	Sahibjeet Singh 
E-mail 	[email-masked] 
Phone Number 	(91) 8586900251 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
Where do you currently live (area) 	Hari Nagar , new delhi 
Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Linux 
Hardware - Basic 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Tcs 	Senior process associate 	11th may , 2021 	
Previous Employer 1 	Genpact 	Process associate 		
Previous Employer 2 	Xerion pvt. Ltd 	Process associate 		
In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Used a case management tool 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First , i’ll check if my internet services are working . If its working fine . I’ll try to search other websites , then i’ll clear the cache and cookies in order to access the website , if that doesn't work , i’ll try to fix the proxy services . 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Turn on the bluetooth on the phone and turn on the bluetooth speaker , go to the bluetooth settings and search for the speaker’s name to pop up . Once the name pops up , connect or pair the device 
What according to you makes you a good candidate for customer service or technical support job? 	Knowledge and understanding of the device and the product . Patience and empathy 
On a scale of 1 - 5 please rate your fluency in spoken English 	5