Subject: Trainer Candidate - Gautam Kumar
From: Gautam Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 18 May 2021 05:12:32 -0400

| | Tech Support Test

Name | Gautam Kumar
E-mail | [email-masked]
Phone Number | (+91) 7996628021
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bangalore

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ION TECHNOLABS | Business Head | | 45000
Previous Employer 1 | Maxpro itellitho ltd | Asst. Sales manager | 24 march 2020 | 37500
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Within a month

Please briefly describe your work experience specifically in training?

Training
1) employee training in the field of customer relations
and product/services selling

2) Taining the trainer of different departments.

3) business development and marketing

4) website development and digital marketing

5) business operations & management.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | From past 6 months maintaining coordination among members  and supervision is a challenging task as the work has been shifted online and work from home conditions. Although training output is upto the mark but requires too much efforts as we are focusing one to one grooming sessions to each members. Its challenging and rewarding at the same time.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is solving customer within company protocol. For example: water purifier owner calls for service and we arranged the technician within given time frame.

Great customer service is satisfying customer with customized solution and delightful privilages. For exqmple: a customer booking venue for anniversary gets complimentary addons within specified budget.

What according to you makes you a good candidate for this position? | Not good infact i am a better candidate Because i know customer expectations provided company stick to its core values and work culture.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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