Subject: Job Descriptions
From: HR Livesalesman <[email-masked]>
To: [email-masked]
Date: Tue, 18 May 2021 02:09:24 -0700 (MST)

Hi Amrita, 

PFB, 

Technical Support Trainer/ Quality Analyst 

Job description 

We are a leading international customer services management company. We are looking for skilled customer services and soft skills trainer to join our organisation. 

Roles and Responsibilities 

        * Would have to learn high end enterprise grade audio products sold by our clients in detail 
        * Use existing training modules, improvise them 
        * Create online training to help onboard new hires in the tech support team 
        * Create online training for all new updates that are received from client from time to time 
        * Constantly update the online training modules 
        * Deliver in-person and remote trainings as refreshers as well as for new hires 
        * Create ongoing quizzes and tests to constantly test the knowledge of the team about fundamentals as well as new updates 
        * Conduct quality audits on emails, chats and phone calls 
        * Document audits, identify problem areas, prepare quality reports 
        * Train people to fill gaps identified in the audits 
        * This role is individual contributor role 

Desired Candidate Profile 

Applicant must have some form of an engineering background, (B.Tech, BCA, M.Tech, MCA, or nay other Technical Diploma) with excellent and indepth understanding of technical products including the following 

        * Microsoft Windows OS with knowledge of installing new programs, removing, peripherals and drivers 
        * AV equipment / sound cards/ VoIP systems / Conference room systems / Telecom equipment / Routers, networks and firewall / Mobile Apps / (not everything but any one of these) 
        * Have Excellent communication skills 
        * Experience in creating training material independently 
        * Experience of at least 1 year in delivering remote or in person trainings 
        * Experience in creating self help material such as knowledge base or training videos will be preferred 
        * Excellent English without accent 

Perks and Benefits 

Perks and Benefits ++ Bonus, Incentives, Mediclaim, Accidental Insurance 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393