Subject: Trainer Candidate - Siddharth Chauhan
From: Siddharth Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 18 May 2021 05:04:36 -0400

| | Tech Support Test

Name | Siddharth Chauhan
E-mail | [email-masked]
Phone Number | (+91) 8447969714
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Village -koak, jhajjar, Haryana

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NTT Data | Senior Software Analyst | 2 months notice period | 40000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 4 - 5 days after the notice period ends.
Please briefly describe your work experience specifically in training? | I have been trained in and currently working with NTT DATA . In my training period we were given different case study to work with new technologies and languages like SQl and .net . While working here gaining experience in this domain and learning to focus attain goals and growing as well.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

Working in a production support environment where work is supported at 24*7 and you have to be attentive at all sorts to monitor emails and working on continuous client requests so a person learns different skills there.
one of the incidents in which our storage team had an issue with of the supporting tool than I had to handle all the associates where we had a bridge call with client for almost 16 hours and every team member was working over 14 hours of shift.
We had received over 30000 requests from clients and resolving incidents capturing failures for our servers and then analyzing the and resolving them.
Tasks were given teams were sub divided to overlook each and different parts so the incident could be resolved and other clients files and data could be provided.
At last after two complete days of hard work all the incidents were resolved and clients were provided with data and files for which the whole team was provided appreciation from client and also for managing the team in this difficult situation.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Customer Service is directly related to the service provided by the service provider if the service provided by service provider is under the terms of SLA means on time, provided when needed and is been delivering excellence for a long period of time with extra efforts that is great.
While good is on normal terms do you work not putting in extra efforts just doing what required and then finished.

What according to you makes you a good candidate for this position?

As a person working in Production Support person learns different skills:
Knowledge from working in that domain
supporting customer 24*7.
Writing up emails, working on bridge calls with clients, how to respond and t be fearless at one as to work on any failure and respond to that.
So, having knowledge in supporting customer and providing service to end user is the first quality .
while managing others , delegating work  and hard work also.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |