Subject: Trainer Candidate - MITHUN Verma
From: MITHUN Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 18 May 2021 04:46:40 -0400

| | Tech Support Test

Name | MITHUN Verma
E-mail | [email-masked]
Phone Number | (091) 8010184949
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | North West Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Jaquar Bathroom Fittings | Area Coordinator | 7 days notice | 23180
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

If Selected, how much time do you need to join? | 7 Days notice

Please briefly describe your work experience specifically in training?

 To handle customer queries on telephonic conversation and resolve that and as well on mail and revert after that.
 To consolidate the customer problem and provide resolution to her/him as soon as possible.
 Increase standards of customer service.
 Provide training and development for staff
 Communicate with clients on a regular basis
 Ensure quality consistency across the region
 Maximize sales and profitability in the region
 Excellent communication skills

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

Dear i did not face ant difficult situation with my team to manage them or not any time was team denied for work but i face a situation of customer hand his issue that there is in his bathroom some not manufacture defect means as per technical team there is use some chemicals hence i have denied to the customer for replacement of same but he starts argument with me and warning to me of that i will fire you from your job then i was discuss this particular case and told them whole the situation then they touch with customer and explain same that was i already informed them and then senior also given to customer in written in mail to customer.
Another not at all i don't found any difficult situation.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service
Nordstrom — Be Willing to Say “Yes!” Every Time
Dry bar — You Can't Replace a Unique Customer Service Experience
Danny Meyer’s Union Square — Making Your Customers Feel Special Never Gets Old
Virgin Atlantic Airlines — There's No Such Thing as a Bad Customer
Timely resolution of the problem
Effective solution in the first contact
Valuing customers time and feedback
Good customer service etiquette

Bad customer service
Multiple touch points needed for resolution
Provide wrong or inaccurate information
Unreasonable payments and unexplained surcharges

What according to you makes you a good candidate for this position?

 Creating a positive work environment
 Punctuality
 Quick learner
 Hard Working
 Positive thinking
 Leadership skills
 Teamwork
 Effective communication
 Communication skills
 Computer skills
 People skills
 Leadership skills
 Organizational skills
 Time management skills
 Collaboration skills
 Problem-solving skills
And i have 3 years experience as a customer executive

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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