Subject: Tech Support Candidate - Rahul Joshi
From: Rahul Joshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 18 May 2021 04:44:12 -0400

| | Tech Support Test

Name | Rahul Joshi
E-mail | [email-masked]
Phone Number | (91) 9803440528
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Patiala
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
Network Support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Dimension Data | Network Engineere | | 18557
Previous Employer 1 | Aforeserve.com.ltd | Customer support engineere | 21 feb 2019 | 9200
Previous Employer 2 | Itcone E solutions | IT Engineere | 30 sep 2017 | 8000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 Check Internet connection
2 Check Site which i want to open its name is correctly typed or not
3 If all are correct then i try to open site, If its still open clear cookies and update browser and then try to open mentioned site

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 Power on Bluetooth speaker

2 Enable bluetooth option on mobile .

3 Find available bluetooth devices on phone.

4 Bluetooth Speaker name shows in Bluetooth available devices on phone, Click on it and click on pair option.

5 Blutooth sounds  device paired & connected successfully.

What according to you makes you a good candidate for customer service or technical support job?

1 Ability to handle situation
2 Ability to understand the problem quickly.
3 Ability to resolve the issue.
4 Have good knowledge about our work
5 Familiar

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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