Subject: Trainer Candidate - Sangeeta Narwal Sangeeta
From: Sangeeta Narwal Sangeeta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 18 May 2021 04:30:30 -0400

| | Tech Support Test

Name | Sangeeta Narwal Sangeeta
E-mail | [email-masked]
Phone Number | (+91) 9810235389
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | GURGAON

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | | 32000
Previous Employer 1 | Super India Global Logistics | Junior Data Analyst | 21/07/2020 |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Immediately Available
Please briefly describe your work experience specifically in training? | .
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | The most difficult situation arises when there is miscommunication between the team and the leader. The view points fail to make it across.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer support is when the customer issue is resolved but great customer service is wheb the customer achieves his maximum utility out of the service provided without much hassle.
What according to you makes you a good candidate for this position? | I am an honest and empathetic person as well as an egile learner.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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