Subject: Tech Support Candidate - Ravi Chandra Maddala
From: Ravi Chandra Maddala <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 18 May 2021 04:16:11 -0400

| | Tech Support Test

Name | Ravi Chandra Maddala
E-mail | [email-masked]
Phone Number | (96665) 70257
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Amazon Devices

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amazon | Technical Support Associate | currently working | 40000
Previous Employer 1 | Google.Inc | Analyst- Content Engineering | 03 Oct 2016 | 18000
Previous Employer 2 | Fidelity National Financial | Process Analyst | Oct 2014 | 14000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.

Open your browser. In the address bar at the top, type in , then push Enter or Return.

Make sure you're able to load Google.com. Once this loads, make sure you're able to search. Type something in the Search box, then select Google Search.

Make sure search results load properly.

If searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding.

Open your preferred browser, and visita website checker page, such as "Down for Everyone or Just Me".

On the site, type in www.ndtv.com, then then push Enter or Return.

Look at the result from the site, to determine if the site is down.

If the result says that "It's not just you!", that means the site is down for everyone.

If the result says that "It's just you.", that means there's a problem with the connection between your computer and the site, but other people can get to the site.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

To connect Bluetooth speaker to mobile phone:

1. Swipe down from the top of the screen.
2. Tap Bluetooth
3. Touch and hold Bluetooth .
4. A list of available devices will appear. In the list of paired devices, tap a paired but unconnected device.
5. If your speaker is not listed, press the button on your speaker that makes it discoverable – it's often a button with a Bluetooth symbol on it.
6. When your phone and the Bluetooth device are connected, the device shows as "Connected."

What according to you makes you a good candidate for customer service or technical support job?

Customer Service Associate should display resolve differently than most people. able to handle customers and have Problem-Solving skill. Recognize consistently for performance excellence and contributions to success in the industry.

The ideal candidate tends to be passionate about their work and get a lot of enjoyment and pleasure out of it. Tendency to behave in an uncompromising and consistently honest, moral, and ethical manner.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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