Subject: FW: Tech Support Candidate - Aaftaab Singh
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 18 May 2021 08:08:08 +0000

Check his audio/video as well for zoom call

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 15 May 2021 at 8:17 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: Tech Support Candidate - Aaftaab Singh

Last salary is 32000/-

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On May 15, 2021, at 8:15 PM, HR Livesalesman <[email-masked]<mailto:[email-masked]>> wrote:

He is good both for tech support agent and technical quality analyst.
His spoken is also excellent
He is an immediate joiner but he dont have laptop and as per current situation he is looking for WFH
His last salary was 36000/-
Expecting upto 45000/-

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On May 14, 2021, at 3:39 PM, Deeksha Dadu <[email-masked]<mailto:[email-masked]>> wrote:

Check for tech support agent

From: Aaftaab Singh <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Friday, 14 May 2021 at 1:06 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Aaftaab Singh

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Aaftaab Singh
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9988169329
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Chandigarh
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) Networking - basic
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA      NA      NA      NA
Previous Employer 1     Teleperformance Technical support associate     March 3, 2021   32,000
Previous Employer 2     NA      NA      NA      NA
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Checking If there is internet connection.
2. Reboot my network i.e turning internet off for a few minutes and turning it on.
3. Checking if there is any proxy error.
4. Using a different browser to confirm if it is an issue with that particular browser.
5. Clearing cache, data of the browser and relaunch it, also, refreshing my system before relaunching the browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Turning on bluetooth of speaker and the phone> Navigating to phone’s settings> Navigating to bluetooth option> Clicking on the name of speaker and pairing it.
What according to you makes you a good candidate for customer service or technical support job? Since, I have worked extensively on networking related to Voip for one year, I have basic knowledge on troubleshooting the issues experienced by the customers and with my strong communication skills I also educate the customers and inform them about the steps I perform so in future if they face a similar problem, they can fix it on their end too.
On a scale of 1 - 5 please rate your fluency in spoken English  4